Refund & Cancellation Policy

1. Overview

Vela sells digital wallpaper files that are immediately accessible upon purchase. Because digital goods cannot be "returned" in the traditional sense — once a file is downloaded, it cannot be un-downloaded — our policy is that all sales are final. This is consistent with the Consumer Protection Act, 2019, which permits non-refund policies for digital goods that have been delivered or accessed.

2. Individual Wallpaper Purchases

Purchases of individual wallpapers (₹29 per wallpaper) are non-refundable. Once a transaction is completed and the wallpaper is available for download in your library, no refund will be issued regardless of whether the file was actually downloaded.

3. Wallpaper Packs

Purchases of wallpaper packs are non-refundable once the transaction is completed and access to the pack is granted in your library.

4. Subscriptions

Monthly subscriptions (₹199/month) are billed at the start of each billing cycle.

• Subscription fees for the current billing period are non-refundable.
• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period — you retain access until then.
• Wallpapers downloaded before cancellation remain on your device and may continue to be used under the personal use licence.
• Vela does not offer prorated refunds for unused days in a billing cycle.

5. Exceptions — Technical Issues

We will review and resolve complaints in the following situations:

• Duplicate charge — if you were charged more than once for the same wallpaper or subscription due to a technical error, we will refund the duplicate amount.
• Payment deducted but not credited — if your payment was processed but the wallpaper or subscription did not appear in your account, contact us and we will resolve it within 2 business days.
• Persistent download failure — if a purchased wallpaper cannot be downloaded due to a fault on our end, we will fix the issue or issue a refund at our discretion.

To raise any of the above, contact us at nachiket4251@gmail.com within 7 days of the transaction, with your registered email address and order details.

6. Cancellation by Vela

Vela reserves the right to cancel and refund any order at our discretion — for example, if a wallpaper is removed from the platform due to copyright concerns. In such cases, you will receive a full refund to your original payment method within 5–7 business days.

7. Refund Processing

Approved refunds are processed via Razorpay and credited back to the original payment method (UPI, card, or net banking). Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.

8. Governing Law

This policy is governed by the laws of India, including the Consumer Protection Act, 2019 and the Information Technology Act, 2000. Disputes shall be subject to the exclusive jurisdiction of courts in Maharashtra, India.

9. Contact

For refund requests or billing disputes, reach us at: